Contact Us

Messages from readers help keep this site accurate and useful, so we're always glad to hear from you. Whether you've spotted something that looks out of date or you simply have a question about how a page works, our team reads every email that arrives.

How to reach us

The simplest route is email: info@eastbank.org.uk. Please include a short subject line and, if your message relates to a particular page, the link or page title. That saves a round of back-and-forth and lets us check the right section straight away.

What we can help with

• Corrections – a bonus term, payment method, verification step or deposit limit described on our pages that no longer matches what a brand states on its own site.
• Feedback – explanations that felt unclear, comparisons you'd find helpful, or topics you think deserve more depth.
• General site questions – how our pages are put together, where our brand information comes from, or how to find something specific.

Where a correction checks out against the brand's published data, we update the relevant page rather than simply noting the issue.

What we can't do

We are an informational publisher, not a casino operator. We have no access to anyone's casino account and cannot handle deposits, withdrawals, bonus disputes, verification documents, account closures or login problems. For any of those, please contact the casino's own customer support directly, as only the operator can see and act on your account. Please don't send us passwords, card details or identity documents.

When to expect a reply

We aim to respond within a few working days. Messages flagging a possible factual error are usually looked at first, and busier periods can occasionally mean a slightly longer wait. If your email needs no answer, such as a quick thank-you, we may not reply, but it will still be read.

Any details you share with us are handled as set out in our privacy policy, and we only use them to deal with your message.

This site is intended for readers aged 18+ only. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.